1. Support Availability
We are committed to providing timely and effective assistance to all our customers. Below are our official support hours:
a. Billable Customers: Live chat support from Monday to Friday, 8:30 AM to 5:30 PM (CST)
b. Non-Billable Customers: Email support from Monday to Friday, 8:30 AM to 5:30 PM (CST)
2. Chatbot Assistance
Our chatbot is available 24/7 to answer common questions and provide basic troubleshooting. For more complex issues, the chatbot will guide you on how to reach our support team during business hours.
3. After-Hours Policy
Support requests from non-billable customers received outside of business hours will be handled on the next working day. For urgent matters, billable customers will still receive priority assistance during live chat hours.
4. How to Contact Us
For support, you can reach us through the following channels:
a. Chat: Accessible directly from the Help Center.
b. Zarla Site: In your Zarla site, go to the More tab and click the Help button.
c. Email: hello@zarla.com
5. Response Times
We strive to respond to all inquiries as quickly as possible. Our response time targets are:
a. Billable Customers: Within 1 hour
b. Non-Billable Customers: Within 8 hours during business hours
6. Additional Resources
For self-service support, visit our Help Center., where you’ll find helpful guides, FAQs, and troubleshooting tips
If you have further questions about our support hours or policies, feel free to reach out to us. We’re here to help!