1. Go to your Domains page in Wix.
2. Click the More icon with 3 dots next to your domain.
3. Click Manage DNS Records from the dropdown list of options.
4. On that page, find the section marked "CNAME" and click the "Edit" button next to the DNS record in that section that starts with a "www" - it should look something like this:
Click "Got it" to close the pop-up message that appears, and then you should be able to edit each field of the CNAME record.
A) The Host Name field should have www in it
B) Change the Value field to custom.zarla.com
C) Leave the TTL field as-is.
Then click "Save" to save your changes.
5. Lastly, find the "A (Host)" section and click the "Edit" button next to the top record within that section.
Again, click "Got it" to close the pop-up, and then make some changes to the fields:
A) The Host Name field should be blank - delete anything in it.
B) Change the Value field to 66.45.103.234
C) Leave the TTL field as-is
Then click "Save" to save your changes.
There may be a couple other records listed within the A (Host) section. Please remove those by deleting them (click the More icon with three dots, there will be a Delete option.)
Important Note:
For Root domain with name @ (example.com):
Only one A record should exist.
There should be no AAAA record (this is rare, but if present, it can break SSL certificates).
For www subdomain (www.example.com):
Should have only one CNAME record (pointing to the correct target www).
If any A, AAAA, or additional CNAME records exist, they must be deleted.
When you're finished, contact us and let us know you've updated your CNAME and A records. We'll check to make sure everything has updated correctly, and then activate your domain with your Zarla website.
Once both A name and CNAME have been added, please contact our Customer Success Team.
We are committed to providing timely and effective assistance to all our customers. Below are our official support hours and how to contact us.
Email support: Monday to Friday (9AM-5PM CST)
Email us at hello@zarla.com