Step 1: Log in to Hostway
Sign in with your username and password.
Step 2: Go to Your Domain Management Page
On the dashboard, click Domains or Manage Domains.
Select the domain you'd like to update.
Click DNS, DNS Zone File, or Manage DNS (wording varies depending on your Hostway interface).
Step 3: Add an A Record (Points to an IP Address)
An A Record connects your domain to a server using an IP address.
Steps:
In your DNS Zone File, look for A Records or Add Record.
Click Add New A Record (or similar).
Fill in:
Field | Value |
Host / Name |
|
Type | A |
Points to / IP Address | 66.45.103.234 |
TTL | Default is fine |
Click Save or Add Record.
Step 4: Add a CNAME Record (Points to a URL / Hostname)
A CNAME Record points a hostname (like www) to another domain name.
Steps:
In the DNS Zone File, find CNAME Records.
Click Add New CNAME.
Fill in:
Field | Value |
Host / Alias | www |
Type | CNAME |
Points To / Target | custom.zarla.com |
TTL | Leave default |
Click Save.
Important Note:
For Root domain with name @ (example.com):
Only one A record should exist.
There should be no AAAA record (this is rare, but if present, it can break SSL certificates).
For www subdomain (www.example.com):
Should have only one CNAME record (pointing to the correct target www).
If any A, AAAA, or additional CNAME records exist, they must be deleted.
Once both A name and CNAME have been added, please contact our Customer Success Team.
We are committed to providing timely and effective assistance to all our customers. Below are our official support hours and how to contact us.
Email support: Monday to Friday (9AM-5PM CST)
Email us at hello@zarla.com